Ujian Akhir Pra Internship Front Office Department FRONT OFFICE Name Class Departement What is the main task of reception? Please explain! Would appreciate if you could explain in details the different about House Used and Complimentary! What would you do prior to confirm the reservation which was changed the number of room required? What kind of box which keeping the valuable things of the guess? Why we have to upgrade the guests into the better room than they are paying for? Please explain! What is the rack rate as long as you know? Why we have to check and review the arrival list at the beginning of reception shift? Please explain! What is early departure? Please explain! What do you call if the guest has no previous reservation? Could you explain in details the different of Room Upgrade and Upselling?